Frequently Asked Questions
If you find yourself still asking questions after reading this, we are happy to answer them.
DOES Tent Events SET EVERYTHING UP?
Yes! We provide all glamping gear hire and the labour!
We arrive before you to pitch and style your bell tent on your chosen campsite. Once your unique glamping experience is over we return to pack it all down. Our rates include the hire and our labour…. we take care of all the work so you don’t have to lift a finger.
THERE’S MORE THAN TWO PEOPLE IN OUR GROUP. CAN WE BRING OUR OWN BEDDING AND MATTRESSES TO AVOID THE ‘EXTRA PERSON’ CHARGE?
I’m afraid not! The number of people booked in your glamping experience must match the number of people booked with the campground so all campers must be paid for.
The extra person charge is great value! It includes a single mattress, pillows, bedding, linen, extra chair.
CAN I BOOK OVER A LONG WEEKEND?
Yes, of course! We have a minimum booking of 3 nights over long weekends (when the public holiday falls on a Friday or Monday).
DOES Tent Events have PERMANENT SITES?
No, every Tent Event hire is set up and packed down for each guest. Our guests must book their own campsite before booking our glamping package
DO I NEED TO BOOK MY OWN CAMPSITE?
Yes, you will need to book your campsite.
Please research the area you are booking as you are responsible for selecting your own site. Tent Events is a hire service and cannot take responsibility for issues relating to the campsite or area.
DO YOU CHARGE A TRAVEL FEE?
We are based in Golden Grove. Within 10kms of our warehouse we do not charge a travel fee. Any travel further than 10kms is charged at $1.75 per km for both set-up and pack down.
HOW MUCH SPACE IS REQUIRED FOR OUR GLAMPING PACKAGES?
4m bell tents require a minimum of 6m x 6m of flat area.
5m bell tents require a minimum of 7m x 7m of flat area.
6m bell tents require a minimum of 8m x 8m of flat area.
CAN I HIRE Tent Events TO SET UP ON OUR OWN PROPERTY?
Yes, check out our naked hire tents, these are perfect for glamping, birthdays or creating an extra room for guests to stay. It’s subject to availability so book early!
CAN I BRING MY PET?
As much as we love bringing pets on holidays we don’t allow pets in any of our glamping experiences.
HOW MANY PEOPLE CAN FIT INTO A TENT?
Our 4m bell tents are perfect for couples but can fit up to 4 sleepers.
Our 5m bell tents comfortably sleep up to 8 sleepers on single beds or 6 sleepers on doubles.
Our 6m bell tents comfortably sleep upto 12 sleepers on single beds or 8 sleepers on double beds.
HOW DO I BOOK?
Visit the contact us page to use the online form or email us at admin@tenteventssa.com for more information.
Alternatively, please call us on Andrew - 0401305594 or Jessica 0407830208 to discuss your event.
A non-refundable deposit of $100 is required to secure your booking within 48 hours of booking with full payment required 14 days in advance. If you book with less than 14 days we will require full payment at time of booking.
A refundable bond of $250 is required to cover any damage, breakages or extra cleaning that may be required.
IS THE TENT WATERPROOF?
Yes, the tent is 100% waterproof and is made from cotton canvas.
HOW MANY HOURS ARE INCLUDED IN ALL DAY HIRE?
Depending on the package, but minimum of 4 hours and up to 8 hours.
WHEN WILL YOU SET UP THE TENT?
If the event is on private property we will negotiate a mutually convenient time. This will be confirmed the week of your event when we have a clear idea of the weather and all bookings.
If the event is in a public space, we generally begin set up an 2 hours before your event start time but can be flexible on this if you need additional time for decorating or caterers.
HOW DO I BOOK?
Email us at admin@tenteventssa.com for more information.
A non-refundable deposit of $100 is required to secure your booking with full payment required 14 days in advance. If you book with less than 14 days we will require full payment at time of booking.
A bond of $250 is required to cover any damage, breakages or extra cleaning that may be required.
WHAT IF I NEED TO CANCEL?
You will loose your initial deposit of $100 if you cancel before 14 days of your event. If you cancel within 14 days you will loose the full amount of your invoice total.
CAN I PUT HEATING IN MY TENT?
You will need to ask us first, but in most cases it is ok. We even hire bar heaters with a tile for them to sit on.
HOW MANY CHILDREN CAN THE TENT ACCOMMODATE?
Up to 16 for a party with tables or 20 without tables and 8 for a sleep out in a 5m tent.
HOW MANY ADULTS CAN THE TENT ACCOMMODATE?
Up to 12 adults for a party and 6 adults for a sleep out.
CAN I HAVE MY TENT SET UP IN A PUBLIC SPACE?
Yes you can and we have done many events in public spaces. However, you will need to contact the council and apply for any necessary permits. There is also a $100 public park fee as we are limited in the number of events we can take on and includes the $100 weight option as peg aren't allowed in most public parks.
I DON'T HAVE A LARGE LAWN, CAN IT BE SET UP ON A PAVED AREA?
Yes we can. We have non tent peg options available and can set up on pavers, concrete or tennis courts . There is an additional $100 surcharge involved in the non peg option as there is a lot of extra labour required.
WHAT IF THE SETUP SPACE IS UPSTAIRS?
We can carry most of our items through tight spaces, up or down stairs although if we have over 10 stairs an additional charge will apply as we may need additional staff.
